Last updated: 5 November 2022

Contents of this document:

  1. Introduction
  2. Website Cookie Policy
  3. Terms and Conditions for Website Use
  4. Privacy Policy
  5. Acceptable Use Policy for Website
  6. Terms and Conditions for the Supply of Goods

1. Introduction

1.1 Who we are

Welcome to untitledstudio.london

untitledstudio.london is operated by Untitled Media Group Ltd, a UK Limited company registered in England under company number 14434473. Untitled is a trading style of Untitled Media Group Ltd.

Some important details about us:

Our registered office is at: 3rd Floor 86-90 Paul Street, London, EC2A 4NE

Our trading office is at: Studio 414, 10 Riverside Road, London, SW17 0BB

Our regulator is: The Advertising Standards Authority, Castle House, 37-45 Paul Street, London, EC2A 4LS

Our email address is: hello@untitledmedia.group

2.1 Introduction

This is our cookies policy. If you use our website, your acceptance of this policy will be given by your continued use/when you press OK on our website. If you do not agree with this policy please stop using our website immediately.

Use of our website is also subject to our website terms of use (section 3 below), privacy policy (section 4 below) and acceptable use policy (section 5 below).

Cookies are small text files placed on your device when you visit our website and are used to make the users experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission. Further details of the different types of cookies used are provided below.

2.2 How we use Cookies

We use cookies to recognise you and your preferences, improve our site's performance and collect analytical information for ourselves and our business partners. We track users on our site to identify which parts of our website you have visited and to allow us to make our site more relevant to you. Without the knowledge gained we would not be able to provide the service we do.

2.3 'Session' and 'Persistent' Cookies

'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

Third Party Cookies we use include:

Google Analytics, this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use the site and to count the number of people who use the site. Google Analytics stores your IP address anonymously and neither Untitled Media Group or Google associate your IP address with any personally identifiable information. These cookies will expire at the end of a session. This information will be held for 26 months.

HubSpot, a web analytics service provided by HubSpot, Inc. HubSpot sets a number of anonymous tracking cookies when a visitor lands on our website to understand their behaviour better. This information will be held for 6 months.

2.4 Disclaimer

All our cookies are categorised by the role they fulfil on our website:

a. Strictly Necessary: these are essential to enable you to move around our website and use features such as secure services. Without these cookies such services could not be provided;

b. Functionality: allow the website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and

c. Performance: collect information as to how users use the website. These cookies don't collect information that identifies a visitor. The information collected is aggregated and used to improve our website.

d. None of the cookies employed are classified as Behavioural Targeting.

If at any time you wish to disable our cookies, you may do so through the settings on your browser. However, if you choose to disable or delete our cookies that will prevent certain important areas and features of our service from functioning properly. (but if you do so you will not be able to use certain important features of our service). You can find additional information at AboutCookies.org.

Notwithstanding, the audit undertaken regarding our cookies, it is possible we may have missed one from our list above. If you happen to find one that is being set on our site, please let us know.

2.5 English Law

This policy, and any non-contractual obligations arising out of it, will be interpreted in accordance with English law. Any disputes may only be dealt with by the courts of England and Wales.

3 Terms and Conditions for Website Use

3.1 Introduction

This section tells you the terms on which you may use our website untitledstudio.london, whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.

3.2 Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

In using our Website, You agree to follow our acceptable use policy (section 5 below), cookies policy (section 2 above) and privacy policy (section 4 below). 

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy in section 4 below.

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

If you order goods or services from us through the site, your order will take place under our Terms and Conditions for the Supply of Goods, which you can read in section 6.

If we run any competitions or other activities through our site, there may be additional terms of use which you must agree to before taking part.

3.3 Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it unless otherwise stated. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you share anything from our site, you must acknowledge that it is our content and that we have rights over it.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

3.4 Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site and any information is provided on an “as is basis”. As far as legally possible, we exclude legal responsibility for the following:

• Any loss to you arising from use of our site

• Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

3.5 Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy in section 5 below You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.

3.6 Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straight away. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

3.7 Links to Our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our acceptable use policy in section 5 below. We can end this permission at any time.

You mustn't suggest any endorsement by us or association with us unless we agree in writing.

3.8 Links from Our Site

Links from our Site Platform to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

3.9 Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

3.10 Applicable Law

3.10.1 These terms and any dispute or claim relating to or connected with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

3.10.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

3.10.3 Any dispute shall not affect the parties' ongoing obligations under these terms.

3.10.4 The English courts have the only right to hear claims related to our site (and any non-contractual matters arising from these terms), and all disputes are governed by English law.

4 Privacy Policy

4.1 Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services"), or the use of our website untitledstudio.london ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

Please check back regularly to keep informed of updates to this Privacy Policy. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you have any comments on this Privacy Policy, please email them to hello@untitledmedia.group.

4.2 Who We Are

We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation which for the purposes of this Privacy Policy shall mean: (i) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), (ii) the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018 and other applicable privacy laws.

4.3 What we may collect

4.3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

4.3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.

• Contact Data includes billing address, invoicing address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments and other details of our Services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

• Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our Website and Services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Interaction Data includes any information that you might provide to any discussion forums on the Website.

• Cookies Data like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them and what kind.

• Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

• Analytics includes third-party analytics services (such as Google Analytics and HubSpot) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

4.3.3 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

4.3.4 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4.3.5 Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

a) You have given consent to the processing of your personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which we are subject;

d) processing is necessary to protect the vital interests of you or of another natural person;

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.

4.3.6 If you provide personal information to us about another data subject, you are responsible for ensuring that you have their consent to provide that data for the uses set out in this Privacy Policy and for bringing this Privacy Policy to their attention. 

4.4 How we may collect and use your data

4.4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:

Direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

a) present Website content;

b) use any of our Services;

c) create an account on our Website;

d) subscribe to our Services or publications;

e) request marketing to be sent to you;

f) enter a competition, promotion or survey; or

g) give us some feedback.

4.4.2 In addition to the above, we may use the information in the following ways:

a) To personalise your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.

b) To administer a contest, promotion, survey or other site feature.

c) If you have consented to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional email from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

d) Present Website content effectively to you.

e) Provide information, and services that you request, or (with your consent) which we think may interest you.

f) Carry out our contracts with you.

g) Provide the relevant Services to you

h) Tell you our charges.

4.4.3 If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

4.4.4 If you are a new customer, you will only be contacted if you agree to it.

4.4.5 We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.

4.4.6 In addition, if you don't want us to use your personal data for any of the other reasons set out in this section in 4.4, you can let us know at any time by contacting us at hello@untitledmedia.group, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.

4.4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don't provide your personal data in these cases.

4.4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a) Where we need to perform the contract we are about to enter into or have entered into with you.

b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

c) Where we need to comply with a legal or regulatory obligation, for example compliance with health and safety, tax or other statutory obligations.

4.4.9 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at hello@untitledmedia.group, and we will either delete your data from our systems or move your data to our "unsubscribe list". However, you acknowledge this will limit our ability to provide the best possible services to you.

4.4.10 As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended. 

4.5 Cookies

4.5.1 All Cookies used by and on our website are used in accordance with current UK Cookie Law.

4.5.2 We use cookies to distinguish users and improve our Website. Please look at our Cookie Policy in section 2 above for more cookie information.

4.6 Where we store your data and security

4.6.1 We may transfer your collected data to storage outside the UK. It may be processed outside the UK to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of approved Model Contractual Arrangements. Your acceptance of this Privacy Policy shall be your consent permitting us to store or transfer data outside the UK if it is necessary for us to do so.

4.6.2 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

4.6.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.6.4 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

4.6.5 Any payments made by you, will be encrypted.

4.6.6 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.

4.6.7 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

4.6.8 If we give you a password upon registration on our Website, you must keep it confidential. Please don't share it.

4.6.9 We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.

4.7 Disclosing your information

4.7.1 We are allowed to disclose your information in the following cases:

4.7.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer.

4.7.1.2 We can disclose it to other businesses in our group.

4.7.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

4.7.1.4 We can exchange information with others to protect against fraud or credit risks.

4.7.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

Clash Digital Ltd.

Citizen Agency Ltd.

4.7.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us.

4.8 Your rights

4.8.1 When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided above in this Privacy Policy.

4.8.2 Under the UK GDPR, you have the right to:

• request access to, deletion of or correction of, your personal data held by us at no cost to you;

• request that your personal data be transferred to another person (data portability);

• be informed of what data processing is taking place;

• restrict processing;

• to object to processing of your personal data; and

• complain to a supervisory authority.

4.8.3 You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

4.8.4 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

4.8.5 To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact us at hello@untitledmedia.group.

4.9 Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.10 Changes

If we change our Privacy Policy, we will post the changes on this page so please check this page for our current policy. 

4.11 Automated Decision-Making and Profiling

4.11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under UK GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

4.11.2 The right described in section 4.11.1 does not apply in the following circumstances:

a) the decision is necessary for the entry into, or performance of, a contract between the you and us;

b) the decision is authorised by law; or

c) you have given you explicit consent.

4.11.3 Where we use your personal data for profiling purposes, the following shall apply:

a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;

b) Appropriate mathematical or statistical procedures will be used;

c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

4.12 Terms and Conditions

Please also read our Terms and Conditions (section 3 above) establishing the use, disclaimers, and limitations of liability governing the use of our Website.

4.13 Your agreement

By using our Website and by way of acknowledgment, you agree to our Privacy Policy.

4.14 Dispute Resolution

4.14.1 We will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

4.14.2 Any dispute shall not affect our ongoing obligations under this Privacy Policy.

4.14.3 This Privacy Policy and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided.

5 Acceptable Use Policy for Website

5.1 Introduction

This is our acceptable use policy. If you use our website, for example by uploading content or adding comments to a forum on our website it means that the policy applies to you and that you agree with it as part of our Website Terms (section 3 above).

We may change these terms, so we expect you to check this page from time to time as the changes will be binding on you. There may also be changes elsewhere on our site.

5.2 What you must not do

You must not use the site to do any of the following:

  • Break any laws or regulations of any jurisdiction
  • Do anything unlawful or fraudulent, or which has an unlawful or fraudulent effect
  • Harm or attempt to harm minors
  • Do anything with material that does not meet our content standards (these are listed below)
  • Do anything with unsolicited advertising material (known as spam)
  • Transmit any data or material that is harmful to other programs, software, or hardware (for example, viruses, Trojan horses, worms, etc.)
  • Copy in any way or re-sell any part of our site (unless we allow it under our website terms)
  • Interfere with or damage any part of our site, equipment, network, software or storage arrangements.

5.3 Content Standards

Here are our content standards. They apply to all material that you contribute to our site and to all interactive services.

You must follow these standards carefully, but please also follow the spirit of them.

Your contributions must be:

  • Accurate (if they are factual)
  • Genuine (if they state opinions)
  • Within the law.

Your contributions must not be:

  • Defamatory, obscene or offensive
  • Likely to deceive, harass, annoy, threaten, or invade someone else's privacy.

And they must not:

  • Promote material that is sexually explicit or include anything that amounts to child sexual abuse
  • Promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation
  • Contain any statement that would encourage or induce terrorism
  • Contain any advertising or promote any services or web links to other sites
  • Infringe anyone else's intellectual property
  • Be used to impersonate anyone, or misrepresent anyone's identity
  • Encourage or assist anything that breaks the law, breaches a legal duty owed to a third party (such as confidentiality) or promotes illegal activity.

5.4 Interactive Services

Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:

We will tell you clearly about the service.

We will tell you what form of moderation we use for the site and will provide details of how contact the moderator if appropriate.

We will try to assess risks on the site (especially for children) and will moderate if we think it is appropriate.

Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our site according to our standards (whether or not we have moderated the service).

5.5 Important Notice for Parents

Use of our interactive service by a child is subject to parental consent

If you permit your child to use the service, we advise you to explain the risks. Moderation is not always effective

Please contact us if you have a concern about moderation.

5.6 Disclosure to Courts

If you have to disclose Confidential Information by order of a court or other public body you may do so. Confidential Information means confidential information that is owned by someone else and is either clearly labelled or described as such or which is obviously confidential when given to you, and includes copies or notes of such information.  

5.7 Suspension and Termination

If we think you have breached this policy, we will take whatever steps we think are necessary.

These might include:

  • Stopping your use of the site temporarily or permanently
  • Removing material you have put on the site
  • Sending you a warning
  • Taking legal action
  • Telling the right authorities.
  • We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.

6 Terms and Conditions for the Supply of Goods

6.1 Introduction

These are the terms and conditions ('Conditions') referred to in your order ('Order') for us to supply you with creative consultancy ('Goods').

They describe the terms on which we will sell the goods to you. In particular, we must deliver the correct goods to the right place at the agreed time in good condition, and they explain our legal responsibility to you if we fail to meet these standards.

They also explain that you must pay us the correct price, and when legal ownership of the goods passes from us to you. These issues are important for insurance and risk purposes, and so we have also included a clause to explain the position if goods are damaged or delayed for reasons outside anyone's control (including natural causes).

This introduction is designed to give you an overview of these Conditions, but it is not part of the Conditions themselves.

6.2 The Contract

6.2.1 The Order is your offer to buy the goods from us on these Conditions, and you must make sure that the Order (and any required standards or measurements or specification of the Goods that form part of your Order) is correct.

6.2.2 When we send you a written acceptance, you have a binding contract with us ('Contract'), and these Conditions are part of it.

6.2.3 The Contract is our entire agreement. No previous statements or representations that we have made to you form part of the contract unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material.

6.2.4 If we have given you a quotation for the goods, it is only valid for 14 days from its issue date. It is not an offer to sell you the goods.

6.2.5 If either of us needs to give the other a notice under the contract ('Notice'), the Notice must be given properly to be effective. Clause 6.10.4 below explains how to give a proper Notice.

6.2.6 We will ensure that we the following information is given or made available to you prior to the formation of the Contract between us and you, unless such information is already apparent from the context of the transaction:

6.2.6.1 The main characteristics of the Goods;

6.2.6.2 Our identity and contact details;

6.2.6.3 The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated;

6.2.6.4 Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;

6.2.6.5 Where applicable, the arrangements for payment, delivery and the time by which we undertake to deliver the Goods;

6.2.6.6 Our complaints handling policy;

6.2.6.7 We shall ensure that you are aware of our legal duty to supply goods that are in conformity with the Contract;

6.2.6.8 Where applicable, details of after-sales services and commercial guarantees;

6.2.6.9 Where applicable, the functionality, including appropriate technical protection measures, of digital content; and

6.2.6.10 Where applicable, any relevant compatibility of digital content with hardware and software that we are aware of or might reasonably be expected to be aware of.

6.3 The Goods

6.3.1 The Goods are described in the specification attached to your Order].

6.3.2 If the Goods have been manufactured at your request or to any specification that you have supplied, you will pay for all expenses, losses and costs that we suffer from any claim made against us for breach of someone else's intellectual property rights. This applies even after this contract has ended and includes the value of any damages which a court orders us to pay.

6.3.3 We are allowed to change any of our specifications, or any specification that you have supplied, if this is necessary to comply with any regulations.

6.4 Delivery of the Goods

6.4.1 We will give you a delivery note with each delivery of Goods. It will state the Order date, the Order reference number, the type and quantity of Goods, the storage instructions, and the outstanding balance of the Order if we are delivering Goods by instalments.

6.4.2 With some Goods, we collect the packaging materials from you at our expense after delivery. In this case, we will explain the package collection arrangements on the delivery note, and you must follow them.

6.4.3 We will deliver the Goods to you within 3 working days after we send you a Notice that they are ready. However, Delivery dates are approximate, and time of delivery is not guaranteed. Delivery will be completed when the Goods are delivered to the delivery address on your Order or the Goods have been collected by you.

6.4.4 If you do not take delivery of the Goods within 3 working days of our Notice date, delivery will be assumed to have been completed by us at 9:00 am on the 3rd day after the Notice date. We will then store the goods and charge you for all storage and related costs (including insurance) until delivery actually takes place. If you have still not taken delivery after 3 working days, we are allowed to sell the Goods (or some of them), in which case we will pay you any excess of the sale price over the price you owe us (less our storage and selling costs). If the sale price is below the price you owe us, we will charge you for the shortfall.

6.4.5 If we fail to deliver the Goods, our legal responsibility to you will be limited to your costs of obtaining replacements of similar type and quality at the cheapest available price, less the price of the Goods. We will not be legally responsible to you for non-delivery if you give us inadequate delivery or other supply instructions.

6.4.6 We are allowed to deliver the Goods in instalments. If we do this, each instalment will make up a separate contract with its own invoice and payment arrangements. If an instalment is delayed, you may not cancel other instalments because of the delay.

6.4.7 If we refuse to deliver the Goods, you may treat the Contract as being at an end and we will reimburse you without undue delay. Alternatively you may, instead of treating the Contract as being at an end, specify a new delivery time or time period. If we continue to fail to deliver the Goods, you may treat the Contract as being at an end and we will reimburse you without undue delay.

6.5 Warranties

6.5.1 We want you to be satisfied with the quality of the Goods and so we offer you the following promise for 6 months from the delivery date:

6.5.1.1 the Goods are the same in all material respects as their description. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature and descriptions provided by our salespeople. We don't, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.

6.5.1.2 the Goods are free from significant defects;

6.5.1.3 the Goods are of satisfactory quality;

6.5.1.4 the Goods are suitable for any purpose that we have specified.

6.5.2 If you discover that some or all of the Goods do not meet this promise, you can either reject them within 30 days of their receipt by notice in writing to us, or require us to repair or replace them, or (if we fail to do that) require us to refund you the price of the defective Goods. This will only apply, however, if you have done the following:

6.5.2.1 given us a reasonable opportunity of examining the Goods, and

6.5.2.2 returned the Goods to us at our address and cost, if requested.

6.5.3 Our promise does not apply if:

6.5.3.1 you continue to use the Goods after you have given us Notice of a defect;

6.5.3.2 the defect has arisen because you have failed to follow any written or oral instructions on the use, storage, installation, or maintenance of the Goods;

6.5.3.3 the defect arises because we followed your instructions, specifications, drawing or design;

6.5.3.4 you alter or repair the Goods without previously getting our written agreement;

6.5.3.5 the defect is a result of fair wear and tear, negligence, (being your lack of reasonable care), abnormal storage or working conditions, or deliberate damage;

6.5.3.6 changes have been made to the goods to comply with regulations which apply to them.

6.5.4 Our promise only applies on the basis of this clause, but it also applies on the same basis to any repaired or replacement goods that we supply.

6.5.5 You may cancel your Order at any time before we dispatch the Goods by contacting us in writing.

6.5.6 You may also cancel your Order within 14 days of receipt of the Goods if it is placed with us electronically. If you have already paid for the Goods, the payment will be refunded to you within 14 days of your cancellation (including delivery costs). You agree that this cancellation right does not apply if the Goods you have purchased are digital goods and you have authorised us to download those digital goods to you prior to the expiry of such 14 day period, or if the Goods have been personalised for your use.

6.5.7 We may cancel your Order at any time before we despatch the Goods in the following circumstances:

6.5.7.1 The Goods are no longer in stock and we are unable to re-stock (if, for example, the goods are discontinued); or

6.5.7.2 An event outside of our control set out in Clause 6.8.3 continues for more than 14 days.

6.5.8 If we cancel your Order under sub-Clause 6.5.7 and you have already paid for the goods, the payment will be refunded to you within 14 days. If we cancel your Order, the cancellation will be confirmed by us in writing.

6.6 Ownership and Risk

6.1 The risk of damage to the goods or their loss passes to you on completion of delivery. (Completion of delivery is explained in clauses 4.4 and 4.5.). You should make sure that you insure the Goods from this time onwards.

6.2 Ownership of the Goods passes when you have paid us for them in full. Until the ownership passes to you, we will still own the Goods.

6.7 Price and Payment

6.7.1 The price of the Goods is stated in our acceptance of your Order ('Price'). It does not include packaging, insurance and transport costs for which we will invoice you.

6.7.2 We are allowed to increase the price, by giving you a Notice of increase up to 10 working days before we deliver the Goods, but only to take into account any of the following:

6.7.2.1 things which are beyond our control (examples include tax changes, foreign exchange fluctuations, increases in the costs of labour, manufacturing, and/or materials, and those matters set out in Clause 6.8.3);

6.7.2.2 changes in delivery dates, or quantities, types, or specifications of Goods that you have asked for;

6.7.2.3 delay caused by you, or your supplying us with inadequate or inaccurate instructions.

6.7.3 You must pay our invoice in full within 30 days of our invoice date. You guarantee this time of payment. If you fail to pay on time, we may charge you interest at 10% per month above the Bank of England's base rate from time to time from the due date until payment of what you owe us, whether that happens before or after any court judgment on the debt that you owe. The interest will be earned daily and you must pay it all with the overdue amount.

6.7.4 You are not allowed to hold back any payment due to us as a set-off or credit or counterclaim against some other amount that you think we owe you unless the law allows it. However, we may set off any amount you owe us against any amount we owe you.

6.7.5 We have made every reasonable effort to ensure that our Prices are correct. Prices will be checked when we process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price (unless the lower price was an obvious mistake that you could have reasonably recognised). If the actual Price of the Goods is higher than that stated in your Order, we will ask you how you wish to proceed.

6.7.6 All quotes include VAT where applicable. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where we have already received payment in full from you.

6.7.7 Any delivery costs will be added on to the final sum due.

6.7.8 We accept the following methods of payment: Bank transfer.

6.8 Limitations on our Legal Responsibilities

6.8.1 We will not be legally responsible to you for any loss of profit or any loss which you allege arises as a consequence from our contract with you, and our total legal responsibility to you under the contract will not exceed the Price of the Goods.

6.8.2 These Conditions do not limit our legal responsibility for death, personal injury caused by our unreasonable carelessness (known as negligence) or that of our employees, agents or sub-contractors , fraud, defective products under the piece of legislation known as the Consumer Protection Act 1987, breach of the requirements that our goods be of satisfactory quality, fit for purpose, match a sample, or match a model seen; or any other matter that the law says we can't exclude (for example under the Consumer Rights Act, 2015).

6.8.3 Neither of us will be legal responsible to the other for failure or delay in carrying out this contract which is caused by an event beyond our reasonable control, which we could not have foreseen or which was unavoidable. This includes industrial disputes, energy or transport failures, acts of God, war, terrorism, civil unrest (such as riots), explosions, mechanical breakdown, natural disasters, deliberate damage, or being let down by suppliers or sub-contractors.

6.9 Data Protection

6.9.1 We will deal with any personal data in accordance with our privacy policy and all applicable data protection and privacy legislation in force from time to time in the UK including (i) the UK GDPR; (ii) the DPA 2018 (and regulations made thereunder); and (iii) all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data.

6.10 General

6.10.1 We are allowed to transfer our rights and responsibilities under this Contract to someone else, for example by assignment, a legal charge or sub-contracting our rights and obligations under this contract, but you may not do any of these things unless we have previously agreed in writing that you can.

6.10.2 Nobody other than you and us may rely on any terms of this Contract.

6.10.3 Changes to the Contract are only binding if we agree them in writing, sign them and give you a copy.

6.10.4 If either of us wishes to give a notice to the other under the Contract, we must give it in writing and either deliver it or send it by first class post to the other's registered office (or another address specifically given to the sender for this purpose). Delivery by post will be regarded as completed by 9:00 am on the second day after posting. This arrangement does not apply to the service of any documents in legal proceedings. Our registered office address is 86-90 Paul Street, London, EC2A 4NE.

6.10.5 Delay in exercising a right under the Contract will not take away that right or any other right.

6.10.6 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

6.10.7 Complaints may be initiated by contacting hello@untitledmedia.group.

6.10.8 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

6.10.9 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

6.10.10 Any dispute shall not affect the Parties' ongoing obligations under the Agreement.

6.10.11 This Contract and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

6.10.12 The courts of England and Wales are the only place where any disputes arising from it may be decided unless your rights as a consumer allow you to choose a court in a different jurisdiction.